SDECB

Digital Twin User Documentation

Welcome to the comprehensive user documentation for SDECB’s Digital Twin - your AI-powered assistant for organizational knowledge and client support.

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Quick Start

New to the Digital Twin? Start here:

1. Read the User Guide to understand what the Digital Twin is and how to use it
2. Learn effective querying in the Search Guide
3. Check the FAQ for common questions

Ready to explore? Open the Digital Twin and ask your first question.

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Portal v2 (Knowledge Hub)

Portal v2 provides lightweight browsing/search over the repo’s knowledge-base indexes (podcasts, interviews, and website content once added).

• KB Search: portal/v2/knowledge_base.html (after starting a local server)
• Podcast Explorer: portal/v2/podcast_explorer.html

Guides:

• KB Search Guide
• Podcast Explorer Guide

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Documentation Overview

User Guide

Comprehensive introduction to the Digital Twin covering:

• What it is and how it works
• Features and capabilities
• Getting started
• Common tasks and workflows
• Tips and best practices
• Success stories

Best for: First-time users, comprehensive reference, onboarding

Time to read: 15-20 minutes

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Search Guide

Master the art of asking effective questions:

• How semantic search works
• Crafting effective queries
• Example queries by use case
• Understanding results
• Troubleshooting search issues

Best for: Getting better results, advanced users

Time to read: 10-15 minutes

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Graph Exploration Guide

Visual knowledge discovery and relationship mapping:

• Understanding knowledge graphs
• Graph components (nodes and edges)
• Navigation techniques
• Common use cases
• Interpreting visual patterns

Best for: Visual learners, strategic planning

Time to read: 10-15 minutes

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FAQ

Answers to frequently asked questions:

• General questions
• How it works
• Access and permissions
• Performance and technical
• Privacy and security
• Bilingual support
• Use cases and best practices
• Training and learning

Best for: Quick answers, troubleshooting

Time to read: Reference as needed

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Learning Paths

For Business Advisors

Goal: Use the Digital Twin to handle routine questions and free up time for strategic work

Recommended path:

1. User Guide - “For Business Advisors” section
2. Search Guide - “Finding Service Information” and “Bilingual Support”
3. FAQ - “How can it help me save time?”

Time investment: 20 minutes Payoff: 15+ hours saved per week

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For Program Managers

Goal: Use for process documentation, team support, and strategic insights

Recommended path:

1. User Guide - “For Program Managers” section
2. Graph Guide - Process dependencies and knowledge gaps
3. FAQ - Data accuracy and updates

Time investment: 30 minutes Payoff: Better team efficiency, knowledge preservation

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For New Staff (Onboarding)

Goal: Quickly understand SDECB services and processes

Recommended path:

1. User Guide - Read fully
2. Hands-on practice with first questions
3. Search Guide - Example queries
4. FAQ - Reference as needed

Time investment: 45 minutes Payoff: Faster onboarding, confident knowledge

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Quick Reference

Essential Questions to Get Started

"What services does SDECB offer?"
"What are the eligibility requirements for [program]?"
"How does a client apply for [service]?"
"What documents are needed for [process]?"
"Can you provide that in French?"

Essential Tips

1. Ask questions naturally, as if talking to a colleague
2. Be specific when you need precise information
3. Use follow-up questions to go deeper
4. Switch between English and French freely
5. Verify important information with colleagues
6. Report errors to improve the system

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Getting Help

Documentation Questions

• Try asking the Digital Twin: “How do you work?”
• Contact training coordinator
• Ask a colleague

Technical Support

• IT Administrator: [your organization’s contact]
• Help Desk: [support channel]

Content Issues

To report incorrect information:

• Project Lead: [contact info]

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Documentation Map

user-docs/
├── README.md (you are here)
├── USER-GUIDE.md
├── SEARCH-GUIDE.md
├── GRAPH-GUIDE.md
└── FAQ.md

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Welcome to the future of organizational knowledge sharing. The Digital Twin is here to amplify your expertise - use it, explore it, and help make it better for everyone.

Last Updated: January 2026